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Terms and conditions

This Services Agreement (the "Agreement") contains the complete terms and conditions which govern your subscription of Web hosting, e-Commerce and other Internet-related services provided by epicPlanet (the "Services"). As used in this Agreement, "epicPlanet" means epicPlanet and "Client", "you", or "your" means you. By clicking on the "Submit Order" button, you acknowledge that you have read the Agreement, and you agree to its terms and conditions and all policies posted on the epicPlanet site. As referred to in this Agreement, "Site" refers to a World Wide Web site and "epicPlanet Site" refers to the Site located at the URL http://www.epicPlanet.com and http://www.epicPlanet.net or any other successor Sites owned or maintained by epicPlanet.com.

1. APPROPRIATE USE OF THE SERVICES.

epicPlanet provides the Services exclusively and makes no effort to edit, control, monitor or restrict the content of data other than as necessary to provide such Services.

  • Client Content. Client agrees that it will not distribute, electronically transmit or display any materials supplied by Client - or through Client by a third party - to any epicPlanet server in connection with Client's use of the Services which:
    • violate any state, federal or foreign laws or regulations;
    • infringe on any intellectual property rights (e.g., copyright, trademark, patent or other proprietary rights) of epicPlanet or any third party;
    • are defamatory, slanderous or trade libelous;
    • are threatening or harassing;
    • are discriminatory based on gender, race, age or promotes hate
    • violate any epicPlanet policy posted on the epicPlanet Site including, but not limited to, our Acceptable Use Policy (includes Adult Content Policy), UCE (SPAM) Policy, and CGI Abuse Policy.
    • contain viruses or other computer programming defects which result in damage to epicPlanet or any third party.
  • Bandwidth. Client may occupy only the amount of disk space on the epicPlanet Server and utilize no more than the network bandwidth that is allotted by epicPlanet. Additional fees, specified in the host plans page, will be charged for exceeding the disk space and/or network bandwidth allowance of your selected plan.
  • No "SPAM". Client shall not use the Services for chain letters, junk mail, spamming, or any use of distribution lists to any person who has not given specific permission to be included in such a process. Client also shall not engage in any unsolicited email practices at epicPlanet, or otherwise, that mentions or reference any domain hosted on epicPlanet servers or parked on epicPlanet DNS servers. (Violators will be fined! Refer to our UCE (SPAM) Policy).
  • Licensed Software Only. Client agrees to use only properly licensed third party software in connection with Client's use of the Services.
  • Back-Up Files and Processing. Client will have the ability to reinstate files which are automatically archived by epicPlanet; however, epicPlanet does not guarantee the existence, accuracy, or regularity of its backup services on Virtual Servers and, therefore, Client is responsible for making back-up files in connection with its use of the Services.  On Dedicated Servers, we will install the backup script for our clients, but the running of cron jobs and services is the responsibility of the server owner. The backup script can be set up to generate a daily email with results, to assist you in monitoring.
  • 3rd Party Software.  We offer 3rd party software for managing your accounts, such as CPanel, Ensim and Plesk. epicPlanet has no access or rights to 3rd party software code and therefore cannot guaranee the accuracy or performance of the software, including but not limited to functionality, backup processing, reports & statistics. epicPlanet will provide first line support for standard software offered with our packages and will report bugs and work with the individual vendors to address product performance issues.
  • Termination. epicPlanet reserves the right to refuse service to anyone. epicPlanet, in its sole discretion, may immediately terminate this Agreement if Client engages in any of the foregoing. To report any unacceptable behavior by a third party using the Services, please contact
2. PAYMENT OBLIGATIONS
  • Service Fees. By the Tenth (10th) of each month, epicPlanet shall either (i) debit Client's credit card (where such information is provided by Client) or (ii) deliver by e-mail an invoice to Client in accordance with the applicable Services fees for services rendered for the current month. Where an invoice is delivered to Client, Client shall remit payment to epicPlanet by no later than 10 days after the specified payment due date. epicPlanet shall be entitled to immediately terminate this Agreement for Client's failure to make timely payments to epicPlanet. Certain services carry a set-up fee charged by epicPlanet to Client that must be paid by Client in order to have use of the Services. If Client terminates this Agreement in accordance with Section 4 hereunder, Client shall be responsible for any outstanding fees owed to epicPlanet and agrees to pay any and all fees incurred by Client. Because the Services are provided on a monthly basis, unless a contract is in place, Client will be responsible for Service fees incurred each month regardless of when Client provides notice of termination. Thus, for example, if Client provides notice to terminate on the 15th of a particular month, Client will still owe fees for the entire month and such fees will not be pro-rated or refunded. If Client has retained the Services for one (1) year and has pre-paid epicPlanet for such Services, refunds will be issued for any unused full month month portions less one month of the Services upon Clients request. Therefore, if Client's account is cancelled at any point during the one (1) year term, Client will be entitled to a refund for all but one of the full months remaining after notice given by the 25th of the preceding month.
  • Late payments. Any payment not received within twenty (20) days of the invoice date, will be assessed a late fee of one and one-half percent (1 1/2%) per month or the highest rate allowed by applicable law, whichever is lower, with minimum of a $5.00 fee. Customer also shall pay to epicPlanet all expenses incurred by epicPlanet in exercising any of its rights under this Agreement or applicable law with respect to a Payment Default or other breach by Customer, including, but not limited to, reasonable attorneys' fees and the fees of any collection agency retained by epicPlanet.
  • Taxes. Customer will be responsible for and will pay in full, any taxes and similar fees now in force or enacted in the future imposed on the transaction and/or the delivery of Services.
  • Domain Names. If Client chooses to register a domain name(s) through epicPlanet, Client acknowledges and agrees that Client will pay a registration fee(s) to register the domain name(s) with the applicable domain name registrar. epicPlanet does not offer refunds for domain name registrations for any reason, including misspelling of the domain name.
3. CLIENT LIABILITY AND INDEMNIFICATION
  • The parties agree that in no event shall epicPlanet be liable to any third party for Client's breach or alleged breach of any of the terms and conditions set forth in this Agreement. Client agrees to defend, indemnify and hold harmless epicPlanet from any and all expenses, losses, liabilities, damages or third party claims resulting from Client's breach or alleged breach of any Client obligations set forth hereunder.
4. TERM, TERMINATION & REINSTATEMENT
  • Subject to the terms and conditions hereof, this Agreement shall be effective on the date you register for the Services, and shall continue in effect on a month-to-month basis unless otherwise specified by separate agreement (the "Term") unless terminated earlier pursuant to the provisions of this Section 4. Either party will have the right to terminate this Agreement upon notice to the other party. If Client is terminating this Agreement, Client must follow instructions for cancellation provided on the Server Cancellation Information page. All cancellation requests must be received by the 25th of the respective month of cancellation. Any other attempt by Client to cancel this Agreement by written or e-mail notice shall be void. Sections 3 - 8 shall survive termination or expiration of this Agreement.
  • If epicPlanet suspends a virtual account for non-payment, Client shall be allowed to re-instate Client's use of the Services within Five (5) business days of cancellation upon approval from epicPlanet and full payment of balances due.
  • If epicPlanet disconnects a Dedicated Server or Colocation server for non-payment, the Client shall pay a fee of Fifty Dollars ($50) prior to any re-instatement of Client's server. Once payment has been received, Client's account will be activated within Forty-Eight (48) business hours. epicPlanet will maintain an archival copy of Client's data files for (5) days after epicPlanet disconnects the server.
  • If a Client terminates their account, epicPlanet will disable the server/account the day the client specifies the account is cancelled. epicPlanet will not maintain an archival copy of the Clients Web site or files.  It is the responsibility of the Client to remove any data off the server prior to the date provided in their cancellation notice.
5. TAXES
  • Client will pay and indemnify and hold epicPlanet harmless from any and all taxes associated with or arising from Client's use of the Services, including any penalties and interest and any costs associated with the collection or withholding thereof.
6. DISCLAIMER OF WARRANTY
  • THE SERVICES, THE epicPlanet SITE, INCLUDING WITHOUT LIMITATION, ALL PRODUCTS AND SERVICES DISPLAYED OR OFFERED ON THE epicPlanet SITE, AND ALL TEXT, GRAPHICS, LINKS AND APPLICATIONS ARE PROVIDED TO CLIENT ON AN 'AS IS' BASIS AND WITHOUT WARRANTY OF ANY KIND. epicPlanet DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO EACH OF THE FOREGOING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ARISING FROM A COURSE OF DEALING. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, epicPlanet SPECIFICALLY DISCLAIMS ANY WARRANTY THAT (1)THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; (2) DEFECTS WILL BE CORRECTED; (3) THERE ARE NO VIRUSES OR OTHER HARMFUL COMPONENTS; AND (4) THE SECURITY METHODS EMPLOYED WILL BE SUFFICIENT.
7. LIMITATION OF LIABILITY
  • IN NO EVENT SHALL epicPlanet BE LIABLE FOR DAMAGES RESULTING FROM LOSS OF DATA, PROFITS, USE OF THE epicPlanet SITE OR ANY epicPlanet PRODUCTS OR SERVICES, OR FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR IN CONNECTION WITH ANY PRODUCTS OR SERVICES PROVIDED HEREUNDER. IN NO EVENT SHALL epicPlanet CUMULATIVE LIABILITY EXCEED AN AMOUNT GREATER THAN FIVE HUNDRED DOLLARS ($500 US).
8. MISCELLANEOUS
  • Notices. Any notices or communication under this Agreement shall be in writing and shall be deemed delivered to the party receiving such communication at the address specified below (1) on the delivery date if delivered personally to the party, or a representative of the party; (2) one business day after deposit with a commercial overnight carrier, with written verification of receipt; (3) five business days after the mailing date, whether or not received, if sent by postal mail, return receipt requested; (4) on the delivery date if transmitted by confirmed facsimile.

    If to epicPlanet:

      epicPlanet
      PO Box 44
      Murdock, NE 68407

    If to Client:

      Name and address provided for account setup.
       

  • If any of the provisions, or portions thereof, of this Agreement are found to be invalid under any applicable statute or rule of law, then, that provision notwithstanding, this Agreement shall remain in full force and effect and such provision or portion thereof shall be deemed omitted. This Agreement (including the Exhibits, attachments and/or addenda, if any,) represents the entire agreement of the parties with respect of the subject matter hereof and supersedes all prior and/or contemporaneous agreements or understandings, written or oral between the parties with respect to the subject matter hereof. This Agreement and the rights granted and obligations undertaken hereunder may not be transferred, assigned or delegated in any manner by Client, but may be so transferred, assigned or delegated by epicPlanet. Any waiver or any provision of this Agreement, or a delay by any party in the enforcement of any right hereunder, shall neither be construed as a continuing waiver nor create an expectation of non-enforcement of that or any other provision or right. In any legal proceeding between the parties under this Agreement, the prevailing party shall be entitled to recover its costs, expenses and reasonable attorneys' fees. This Agreement is made under and shall be governed by the laws of the United States of America, except with regard to itís conflict of law rules. This Agreement and epicPlanetís policies are subject to change by epicPlanet without notice. Continued usage of the Services after a change to this Agreement by epicPlanet or after a new policy is implemented and posted on the epicPlanet Site constitutes your acceptance of such change or policy. We encourage you to regularly check the epicPlanet Site for any changes or additions.

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