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System Resource Abuse Policy

epicPlanet allows CGI, PHP, Perl and many other normal processes used for hosting to be used on all Virtual Servers. These processes can be resource intensive however, and because a Virtual Server must be shared with other users, we must limit how much of the CPU and memory can be used by any one account on a shared server. There are several reasons why epicPlanet has created its System Resource Abuse policy for its virtual server users.

What does epicPlanet consider "System Resource ABUSE"?

Any site whose traffic, programs and/or processes are using excessive amounts of system resources. Excessive amounts is defined as any amount that results in substantial degradation of server performance. epicPlanet is the sole determinant of what consititues degraded server performance.

Flat file database driven forums, such as UBB or YABB bulletin boards are not allowed on our shared servers. Use of these boards can result in system performance degradation, and cannot be allowed in our shared server environment. epicPlanet suggests using VBulletin or phpBB as a more efficient, database-driven alternative to these bulletin boards. Busy sites with large forums and data bases are not suited to a shared server environment.

Although some plans have larger disk space and bandwidth availability, these accounts are intended for small to medium sized websites and traffic loads.  These accounts are not intended for large, busy , resource intensive websites and they will be upgraded or suspended if found impacting server performance.  Large busy sites, especially those using databases, usually require a dedicated solution due to resource usage.  Our VPS and Dedicated Servers options are better suited for these type of sites since they do not impact other users.

Why does epicPlanet have this policy?

Server Speed and Fairness to others
A Virtual Server is shared. As such, there are many accounts per machine. In all fairness, epicPlanet cannot allow one or two clients to use all of the System resources on a shared machine and have all other clients on the machine suffer because of it. Excessive CPU usage by one or more clients causes extreme slowness in all areas: FTP, SSH, Web Sites and more. If the CPU and/or memory usage gets too far out of hand, all sites hosted on the machine will return Errors and not be accessible in any way.

What happens if I violate this policy?
All accounts that are found to be using excessive amounts of system resources will receive an email warning from epicPlanet. This warning will inform you that the site is using excessive system resources.  epicPlanet will provide options for reducing the usage and/or upgrading your account. If the situation is severe, we may suspend the account or process immediately to bring performance of the server back to an acceptable level. 24 hours notice will be given if at all possible.